festivals

Easol is an all-in-one experience commerce platform designed to power the sale and management of events, retreats, tours, and more.

Title

Key Account Manager

Year

Sep 2023 to Jul 2025

Industry

Experience commerce

Clients

Music festivals, retreats, and competitive socialising

Role

I led account strategy and client success for a portfolio with a 100%+ retention rate across 20+ key strategic clients spanning music festivals, retreats, and location-based entertainment experiences. My approach balances deep client engagement with operational rigour to achieve strong retention and revenue growth.

Impact

Delivered an average NPS of 57 by embedding Quarterly Business Reviews and growth workshops to deepen partnerships.
Built and implemented a Notion-based account management framework, improving process governance and strategic planning across 50+ key accounts.
Boosted platform adoption and utilisation for clients helping customers reach their success metrics faster.

Hamed is someone I trust, respect, and always enjoy catching up with. If you get the chance to work with Hamed, take it. You’ll be in very capable hands.

festivals

Hamed is someone I trust, respect, and always enjoy catching up with. If you get the chance to work with Hamed, take it. You’ll be in very capable hands.

Hamed is someone I trust, respect, and always enjoy catching up with. If you get the chance to work with Hamed, take it. You’ll be in very capable hands.

Jack Chambers

Head of Ticketing